This document is written to inform our guests of our standard set of procedures that we apply to all our properties under our management. In addition, our properties can have additional specific procedures to complement this document.
Please note that we are the property managers and not the owners of the properties in our portfolio. We are responsible for the cleaning, maintenance, inventory, guest communication and bookings. We are not responsible for the deterioration of the property and its contents. We will, however, provide our guests with as much information and dated pictures of our properties to prevent misleading perceptions. Upon booking confirmation, guests are given 24 hours to read this document and view the attached photos with the option to cancel free of charge. If booked guests do not cancel or communicate any remarks within the above-mentioned timeframe, no refunds apply.
We make use of the following standard cleaning procedure described below for each of the short-let properties that we have under our management. Some properties might have a property specific cleaning procedure in addition to the standard cleaning procedure. Accumulated dust can occur within the time of cleaning and guest arrival.
- Vacuum cleaning and/or mopping of all internal and external floors
- Dust off all furniture and appliances
We emphasize on general hygiene and for that reason we perform a proper deep clean of our kitchens and kitchen appliances. This includes the cleaning of ovens, microwaves, refrigerators, freezers, cooking hobs and extractor.
We perform a proper deep clean of the bathrooms which includes shower walls, cleaning of the drains, cleaning of toilet bowls, sinks, bathroom furniture.
We apply the general cleaning procedures as described above and make up the beds with clean bed linen.
What we might not do
We focus on hygiene and general presentation of our properties. We do our outmost best to clean as thorough and efficient as possible in order to offer you the best check-in and check-out time as possible. Therefore, the following procedures are not included in our standard cleaning procedure but are subject to availability.
- Cleaning of windows
- Cleaning of furniture textiles and curtains/blinds indoor and outdoor.
- Stains of a permanent nature
Each guest is given a clean set of a shower towel and face towel and bedlinen. Please note that we do not iron the laundry. Our cleaners will pick up all the laundry upon check-out of a guests’ departure. We ask our guests to gather all laundry and place them in a pile at the entrance of the property.
Food & Beverages
For hygiene reasons, we take out all food and beverages with a short expiration date that guests leave in the premises. For the convenience of our guests we might leave certain items with a long expiration date such as sugar, instant coffee, tea, spices, powdered milk, oils, salt, pepper etc.
We encourage our guests to follow the garbage collection schedule that we provide in each of our properties. Upon check-in and as an integral part of our standard cleaning procedure we empty all garbage prior to next guests’ arrival and place the relevant garbage bags for each property according to their stocking schedule.
The property will be stocked with:
- 2 toilet rolls per toilet
- 1 bottle of Washing liquid for dishes
- 1 kitchen sponge
- 1 kitchen sponge cloth
- 2 tablets for dishwasher (if dishwasher is available)
- 1 tablets for washing machine or bottle
- 1 bottle of hand soap
- 1 cleaning cloth
We perform appliances checks on a regular basis. If, in any case, there are damages to the property including its furniture and appliances such as a leaking mixer or fixating a sink, replacing a toilet seat, replace broken light bulbs, fix door handles, the appointed property manager will do his utmost to fix it on site within 24 hours. If there is a malfunction of appliances like a dishwasher or a washing machine, oven or microwave the property manager will call a professional to repair it as soon as possible.
We are not liable to give any refunds in the event that maintenance works need to be performed during a guests’ stay.